Summary or notes worth-re-reading loyalty frederick-reichheld culture business bain

The Loyalty Effect - Summary at Blas.com

Reichheld lays out a very convincing argument for why creating an ecosystem which attracts and rewards loyal customers, employees and investors is the ultimate moat for any organization

Lucius Annaeus Seneca

Reviews

★★★★☆
educational, challenging, interactive
Nice summary of the main ideas