
The Loyalty Effect - Summary at Blas.com
(blas.com)
Reichheld lays out a very convincing argument for why creating an ecosystem which attracts and rewards loyal customers, employees and investors is the ultimate moat for any organization
(blas.com)
Reichheld lays out a very convincing argument for why creating an ecosystem which attracts and rewards loyal customers, employees and investors is the ultimate moat for any organization